Paul in Flagstaff P. I. F. Paul i. F. 17-02-2021 prompt communication and attention to an item lost in shipping I ordered a Thule Tepui Low-Pro 3 and an anti-condensation mat. OffRoadTents left email, phone, and text messages when the items shipped. The tent arrived in perfect condition, but the mat did not arrive. I emailed about the non-arriving mat, and they promptly phoned back to assure me they would look into it. After a few days they phoned again to assure me they were still looking for the missing item. A couple days later they credited me for the missing mat. I really appreciated that real people responded promptly and helpfully. Unlike many vendors with the "voice mail robot wall," you can easily talk to a real person at OffRoadTents, and that person cares about fixing the problem.