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WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE!
This information is only for customers who have claims for MISSING PARTS and WARRANTY issues on orders older than 30 DAYS from when you received it!
Email us at firstname.lastname@example.org, we will reply within 48 hours.
Once again, this page is for orders OLDER THAN 30 DAYS from when you received it which have a missing part you just found out, or you need to put in a warranty claim.
If you call our customer service team, they will direct you over the phone to this page, as it contains all the information to start helping you. It's hard to help over the phone for older orders, so we need to follow the procedures clearly stated on this page.
What to do if I have missing parts and my order is older than 30 days?
After 30 days have gone by, we don't accept returns, and we're not liable for missing parts or damages. HOWEVER, we'll do our best to help, we won't leave you hanging, but we do need time and patience. The process of sending new parts or finding a lost box from an order older than 30 days takes longer. There is a longer chain of people to go through, so that's why we ask for patience.
We have a very high rate of fixing these issues and helping our customers, so you are in safe hands.
Warranty problems are slightly different, and we completely understand if you have one, it's been a while, and you need help. We will do our best to help in a timely manner.
Once again we will need to ask you to please be patient, as warranty issues might take some time. We try to help you in a 10 business day time frame. If the problem can have a quick fix such as a replacement part, we'll do our best to get that out in 10 business days.
If the problem requires another type of solution, we will provide it, once again, in a 10 business day time frame.
What to do with a Warranty issue:
Please be advised, that if you're out of your warranty period, we will not be able to assist you.
We do have spare parts, and can help advice what to do or where to fix your item if you need to, so do still reach out, but be comprehensive, if your item is not under warranty, we cannot help.
If you have any questions or doubts, email us at: email@example.com.
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