Receiving Your Order – Off Road Tents

How To Handle Your Order

At Off Road Tents we make sure that each order is shipped in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.

However, different packages or orders may ship under different types of transportations, resulting in different lead times.

If you purchased a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack (K9 roof racks, Gobi, CBI) IT WILL SHIP WITH AN LTL CARRIER. That means it ships freight.

Please allow from 3 to 6 business days before you receive any of these items. A driver or someone from the carrier will call you to schedule an appointment for a delivery or for you to pick it up. You must sing off the package to accept ir or refuse it.

All other packages ship either ground or air. Please allow from 2 to 5 business days to receive them, depending on where you are located.

Before You Accept Your Package

PLEASE READ THIS

Please inspect your package for damage prior to signing for it. Off Road Tents takes pride in its products and packaging. Every item that we ship out is properly classified, packaged, marked and labeled. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.

If a package shipped ground it'll be dropped off at your front door. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. We will need pictures of the box. Don't open it, don't install or use the item. Send images, we will proceed with solving the issue.

If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it.

Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned.

Help protect yourself from loss or damage, or an uncomfortably painful claims process by:

1. Before Signing for your order, inspect the box or boxes for freight loss or damage. Red flags are punctures or any sign of forklift damage (see image below).

damaged package by carrierdamaged item by carrier

2. If any of the product(s) appear to be damaged or crushed do not accept delivery. Take pictures of the damages from all possible angles. Then, REFUSE the shipment, note the refusal for damages in the document the driver will give you and it will be sent back for processing.

3. It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. Please take photos of the box on the pallet exactly as it arrives. Please note, the driver will not help with damage inspection. IF you even suspect there could be damage to your item, please take pictures of the damage and REFUSE the delivery. That way the carrier will send it back and we'll process a new shipment for you.

4. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation.

5. Contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com.

If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Protect yourself from this by examining before you sign.