Terms and Conditions
Your use of this site demonstrates your acceptance of the following terms & conditions. If you do not agree to these terms & conditions in whole or in part, please do not use this site.
Electronic Communications - You agree to receive communications from us electronically (via email). You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any and all legal requirements that such communications be in writing.
Product Reviews - Unless indicated otherwise, when you post content or submit material on our site, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant us and our sub-licensees the right, but not the obligation, to use the name that you submit with such content. You represent and warrant that you own or control all rights to the content you post or submit; that the content is accurate; that use of the content will not violate this policy; and that the content will not cause injury to any person or entity. You agree to indemnify us for any and all claims resulting from content that you submit or post. You agree that we have the right, but not the obligation, to monitor, edit, and/or remove any activity or content. We shall have no responsibility and assume no liability for any content posted by you or anyone else.
Copyright & Trademarks - This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is our property and is protected by United States and international copyright laws. All software used on this site is our property and is protected by United States and international copyright laws. Third-party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission of your content on the Site. All rights not expressly granted herein are reserved.
Product Descriptions and Prices - We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Order Cancellations - Off Road Tents charges a 3.5% fee if the customer decides to cancel the order after 48 hours of placing it, and if it hasn't shipped. If the order has already shipped and the customer still wants to cancel it, there will be a 20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Invoices for shipping costs can be provided to the customer if necessary.
At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that once a customer decides to cancel, we lose that money. Therefore, we are forced to charge these cancellation fees.
Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. Please read VERY carefully the product description or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product.
If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. If you change your mind and decide to cancel after 48 hours (2 days) of placing the order, we will charge a 3.5% cancellation fee.
*If you agree on a lead time for an order that takes over 20 weeks, please be advised prices can change. More specifically for items such as RSI Smartcaps. Given lead times are long, there can be price changes due to rising material costs, or even logistics costs. We always place a pre-order, but the manufacturer can also charge more to us. Therefore, we try to avoid charging you more, but sometimes we must. We will let you know in advance, so you are aware, and decide if you want to cancel for free, or accept the increase and have the product shipped to you.
If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee.
If you order a Gobi rack, the cancellation fee will be of $550. ALL Gobi racks are made on order, which means order are generally final. Lead times can be long, and there might be delays of 1-3 weeks on their orders (rare, but it has happened). Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of $550.
Copyright Infringement Claims - If you believe that any material or content posted on this site constitutes copyright infringement, please contact us and we will make all efforts to remedy the situation as quickly as possible. (This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.)
Errors, Inaccuracies & Omissions - Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Protecting Children - We are careful to protect the safety and privacy of children. Our web sites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.
Optional Tools - We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Disclaimer of Warranties - EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL WE, OR OUR REPRESENTATIVES, BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Indemnification - You agree to indemnify, defend and hold harmless Off Road Tents and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Mobile Message Service Terms and Conditions -
KB Online Stores LLC (OFF ROAD TENTS)
Last updated: 9/29/2021
The KB Online Stores LLC mobile message service (the "Service") is operated by KB Online Stores LLC (“Off Road Tents”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides: updates, alerts, and information (e.g., order updates, account alerts, etc.) It also provides promotions, specials, and other marketing offers (e.g., cart reminders)] from Off Road Tents via text messages through your wireless provider to the mobile number you provided. Message frequency varies. If sending you're in the US or Canada, text the single keyword command STOP to 844-200-3979. Click the unsubscribe link in any text message to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 844-200-3979 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Changes To Terms Of Service - You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Our failure to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this site or the Terms & Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Any judgment against Off Road Tents must be handled in the state/county the ownership of the company is located. In this case the ownership belongs to KB Online Stores LLC, registered and located in the state of Wyoming.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed and construed in accordance with the laws of Wyoming.
Important Covid-19 Information
These are uncertain times, scary even, and at Off Road Tents we understand the importance of safety. We wish you, your family and close friends to stay safe and positive. These are times in which we must work together as human beings to ensure we overcome any obstacles in our way.
We also wanted to update you about the different situations. Currently, all team members of Off Road Tents are working from home to reduce any risks and flatten the curve.
Our warehouse is operating as usual, and so are the majority of warehouses from our partners. We have also made sure to put into place sterilizing and sweeping policies that minimize the risk and the spread in the warehouse. We are also aware that our partners are doing the same. All necessary precautions are being taken.
At the moment, we are shipping without any real inconvenience, but it is important to note that delays may occur with shipments. Especially given that the supply chain and logistics industry is experiencing obstacles that can leave to delays or increased lead times.
There are reduced amounts of trucks carrying deliveries everyday, as part of the containment solutions, and warehouses are operating at reduced schedules. So please, be as patient as you can, and expect a few delays. We're working harder to process and prepare orders faster than before, as to make sure they ship faster, and are not affected by delays. Still, they can happen.
In the upcoming days, if the situation changes, warehouses close, carriers stop delivering to certain areas, or such, we will update you, we will inform you, and we will give you options such as, keeping your order on backorder until the situation passes, or cancelling your order.
If you decide to cancel your order, we will need to charge a small transaction fee, which is clearly STATED ABOVE in the "Order Cancellations" section.
We hope you understand that every time we process your order, we get charged by the bank a processing fee, which if cancelled, we don't get back. So, we are happy to cancel your orders as we understand the complex situation we are in, but we do need to charge such fees as to keep things fair.
In the meantime, we feel that this is a good time for all of us to be with our families and loved ones, work on our hobbies, whether that is our rig or finding time to be with our families indoors, or camping in a safe area with a safe social distance from others.
If you have any questions about your order, or if you want to know about future orders, stock, products, or heck, even tips on camping spots, general guidelines to follow, please reach out. Our team will do its best to help you.
We will overcome this together.