Terms and Conditions

Eligibility

You must be at least 18 years old to use this Site or place an order. By using this Site, you represent that you meet this requirement.

Nature of Our Business (Dropshipping Model)

Offroad Tents operates primarily as a retailer of products fulfilled by third-party manufacturers, distributors, and suppliers.

• Most products are not stocked by us
• Orders are typically shipped directly from manufacturers or suppliers
• Orders may ship in multiple packages and from multiple locations

We are not the manufacturer of most products sold on this Site.

Orders, Pricing, and Availability

3.1 Order Acceptance

All orders are subject to acceptance. We reserve the right to cancel or refuse any order for any reason, including but not limited to:

• Pricing errors
• Supplier stock issues or backorders
• Suspected fraud or abuse
• Errors in product listings or descriptions

3.2 Pricing Errors

We reserve the right to cancel any order resulting from incorrect pricing, whether due to typographical errors, supplier changes, or system issues.

3.3 Availability & Backorders

Product availability is determined by third-party suppliers and may change without notice.

• Items may become backordered or unavailable after purchase
• Estimated shipping times are not guaranteed
• We are not liable for supplier delays

If a product becomes unavailable or significantly delayed, we may cancel the order and issue a refund.

Shipping and Delivery

4.1 Shipping Responsibility

Products are shipped by third-party carriers and/or suppliers. Delivery timelines are estimates only and are not guaranteed.

Processing times are 1-2 weeks from order placement.

4.2 Split Shipments

Orders may be fulfilled in multiple shipments.

4.3 Freight (LTL) Shipments

Certain large or heavy items (e.g., rooftop tents, truck caps) are shipped via freight carriers.

Customers are responsible for:

• Being available for scheduled delivery appointments
• Providing accurate contact information

Failure to meet delivery requirements may result in:

• Additional fees
• Delays or order cancellation

Inspection and Damage Claims

Customers must inspect all deliveries upon receipt.

If an item arrives damaged:

• You must document the damage with photos
• You must notify us within a reasonable timeframe

Returns, Refunds, and Cancellations

6.1 Returns

Returns are subject to our Return Policy.

• Returns are typically processed through the manufacturer or supplier
• Restocking fees may apply
• Items must be unused and in original condition unless otherwise approved

Certain items may not be eligible for return, including:

• Used or damaged items
• Items returned outside the allowed return window

6.2 Cancellations

Orders may be canceled after purchase; however:

• Orders already processed or shipped may not be canceled
• Cancellation requests may be subject to fees. (5% cancellation fee after 72 hours of placing the order.)

6.3 Refunds

Refunds are issued once the supplier confirms return eligibility and receipt of the product. The initial shipping cost is non-refundable.

Shipping Protection and Warranty Disclaimer

7.1 No Independent Warranty

Offroad Tents does not provide any independent product warranties unless explicitly stated. All products are subject to manufacturer warranties only, if applicable.

7.2 Shipping Protection

Optional shipping protection (if purchased) provides enhanced assistance in resolving shipping-related issues. This protection does not guarantee outcomes but may improve claim handling support.

7.3 Warranty Assistance

We may assist with warranty claims as a courtesy; however:

• We are not obligated to do so
• Responsibility lies with the manufacturer

Product Use and Liability Disclaimer

Offroad Tents is not responsible for:

• Improper installation
• Misuse of products
• Compatibility issues
• Damage caused by use of products

Customers are responsible for ensuring proper installation and safe use of all products.

Limitation of Liability

To the fullest extent permitted by law:

• Offroad Tents shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product

This includes, but is not limited to:

• Delays in delivery
• Product defects
• Installation issues
• Loss of use or business

Chargebacks, Fraud, and Abuse

We reserve the right to:

• Contest and dispute all chargebacks
• Charge reasonable administrative fees for abusive returns or fraudulent activity
• Refuse future service to customers engaging in abuse or fraud

User Content (Reviews, Photos, Submissions)

By submitting reviews, images, or other content, you grant Offroad Tents a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content for marketing and business purposes.

Right to Refuse Service

We reserve the right to refuse service to anyone for any reason at any time.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah.

13.1 Mandatory Arbitration

Any dispute arising from these Terms or your use of the Site shall be resolved through binding arbitration in the State of Utah.

13.2 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in a class action.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of those changes.

Contact Information

For questions regarding these Terms, please contact us through the information provided on our website.