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WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE!
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*** Due to the difficulties caused by COVID-19, please expect a delivery timescale of 28 working days ***
The Universe tent is literally the definition of creativity and innovation. It is the first THREE element tent int he world! This means you can use it in the air (as a tree tent), in the ground and even floating in the water.
The Tentsile Universe 5-Person Tent is the winner of The Manual & Men's Journal Best in Show and The Gear Institute’s Gear of the Year. A truly special product.
True to its name, the Universe is very spacious and can fit up to 5 people. It's also really easy to use, durable and resistant to the elements as it's said to be a 4 season tent. And, everything you need to set up the tent comes included and packs into a trolley bag.
It features a rigid, walkable floor and plenty of storage inside and underneath. When used in the element of air, as a tree tent, the Universe can hold 3 adults and their gear but when converted into a ground tent it will fit up to 5-people!
With this one of a kind product, no matter where you go, you will be able to use it.
Please note: water mode is for recreational use only and not for sleeping
We offer FREE SHIPPING
As you can see in the videos above, this is the the ultimate multi use camping tent. You can literally use it in THREE elements, that just blew our minds! This is a purchase you will never regret! For any additional Tentsile products, click here.
If you have any additional questions regarding this tent, please call us at: +1 8442003979, write to us in the chat box below, or email us at email@example.com.
The moment you place your order you will receive order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail or phone to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
If your order is in stock and we process the charges to your credit card it will ship within seven business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
From brand to brand shipping times may vary. However, you order will most likely be at your place between 5 to 14 days after you placed it.
If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
What To Do Before Accepting Shipment?
If your order has shipped please note that the tracking number may not be active until it reaches a freight terminal. This could take 1 to 2 business days from the date of this email.
Please inspect your package for damage prior to signing for it.
Off Road Tents takes pride in its products and packaging. Every tent that we ship out is properly classified, packaged, marked and labeled. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.
Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. Help protect yourself from loss or damage, or an uncomfortably painful claims process by:
1. Before Signing for your order, inspect the box or boxes for freight loss or damage. Red flags are punctures or any sign of forklift damage.
2. If any of the product(s) appear to be damaged or crushed do not accept delivery. Refuse the shipment and it will be sent back for processing.
3. It is extremely important that you inspect the box and tent (in case the item purchased is a tent) for damage BEFORE you sign to receive the tent. Please take photos of the box on the pallet exactly as it arrives.
Please note, the driver will not help with damage inspection. IF you even suspect there could be damage to your item, please take pictures of the damage and REFUSE the delivery. That way the carrier will send it back to us and we'll process a new shipment.
4. Get a copy of the signed delivery receipt that shows the freight loss or damage notation, and send it to us: email@example.com
5. Contact Off Road Tents immediately at 1.844.200.3979
If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Protect yourself from this by examining before you sign. Refusing delivery when damaged helps Off Road Tents win the case against the carrier, and replacing your item.
Off Road Tents is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Have more questions about Route+, click HERE to see the FAQS.
We understand you've got alot of choice when it comes to Roof Top Tents and overlanding retailers online. But here's why we think you should shop with us at Off Road Tents
We aim to offer the BEST customer service. Got any doubts? Call us at any time.
Every order above $300 gets Free Shipping, and No Taxes. The price you see is the price you get.
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